We are in Germany, but ship worldwide.
We offer free shipping to EU countries for orders of €50 or more.
For other countries you have to pay 15 euros for shipping.
Usually, we ship the purchased product 1-2 working days from the date of placing the order.
Note: Orders received on Friday afternoons, weekends or holidays will be processed the next business day. Orders may be delayed during holiday periods such as Christmas and Easter. It may take several additional business days for your order to be processed and shipped.
During the holiday months of July and August, shipments may be delayed. The period of shipments within this time may take up to 14 days.
International Taxes / Customs (outside the EU)
Customs and / or transport charges are often incurred when delivery arrives at the destination. All these fees must be paid by the recipient. Unfortunately, we have no control over these charges and can not predict the associated costs, as customs policies and import duties vary considerably from country to country. If in doubt, we recommend that you contact your local customs office before ordering for more information. You can also email us and we will do our best to help you!
RETURN AND EXCHANGE
Items can be returned or exchanged within 14 business days of delivery. Make sure that the products are complete and in perfect condition - unworn, unused, unwashed - with all labels and original packaging. After receiving the goods, we will send you a confirmation to the specified e-mail address.
Refunds are made at full retail price (excluding shipping and additional taxes). The money will be paid in the original form of payment. It may take 4-5 business days for the return to be processed. Every exchange is treated individually. Our customer service team will contact you to discuss more details.
NOTE: Shipping costs for the return must be covered by the customer.
Before you send the product back, please write to us email@example.com to inform us about the return and give its reason.
We recommend that you receive a shipment number from the courier. Items lost during transport will not be refunded. We reserve the right to reduce the refund in order to compensate for any damage incurred during the return process.
Send the package to the following address:
GROME DESIGN - Rottwerndorferstr. 45k - 01796 Pirna - GERMANY
PRODUCT WITH DEFECT
If you received a product with a manufacturer's defect, for example, wrong size, color, etc. - entitle you to a full refund, including all shipping and handling costs. Contact our customer service within 28 working days after delivery, we are happy to help! For your convenience, we can also arrange a courier to pick up a package for free at your home.
NOTE: Discoloration and shrinkage are not usually considered a manufacturer defect.
For further questions please contact: firstname.lastname@example.org
We are there for you from Monday to Friday, 9:00 am to 6:00 pm.