We are headquartered in Germany but ship worldwide.

For orders over €100 this shipping to EU countries is frees.

For shipping to other countries we charge a shipping fee of 15 euros.

 

Usually we ship the purchased product 1-2 workdays from the date of order.

Note: Orders received on Friday afternoons, weekends or public holidays will be processed the next business day. Orders may be delayed during holiday periods, Christmas and Easter.

During the holiday months (July 2026) the delivery time may be extended to 10 days.

 

International taxes/customs (outside the EU)

Customs and/or transportation fees are often incurred when the shipment arrives at its destination. All such fees must be paid by the recipient. Unfortunately, we have no control over these charges and cannot predict the associated costs as customs policies and import duties vary significantly from country to country. If in doubt, we recommend contacting your local customs office for more information prior to ordering. You can also email us and we will do our best to help you!

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Paymant
GROME DESIGN offers various payment methods for your purchase in our webshop, which may vary by country. You can choose to pay by credit card or another payment method available in your country. You can complete your purchase using a valid credit card, as specified on the website. The corresponding amount will be charged to your credit card account immediately. This also applies to pre-order purchases.

As available payment methods may change from time to time, GROME DESIGN reserves the right not to offer all payment options at all times. Please note that any restrictions on payment methods will be indicated on the website. To see which payment methods are available, please proceed to checkout.

 

Returns & Service

Items can be returned or exchanged within 14 working days of delivery. Please return items unworn, unused, unwashed, complete, with all tags attached and in their original packaging. After completing the return form (below), you will receive the return shipping label by email.

The cost of return shipping is covered as part of our service.

Refunds are issued to the original payment method and apply to the purchase price only. Processing usually takes 4–5 working days.

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Claim

If you have received a product with a manufacturer defect - e.g. B. Wrong size, wrong colour, defective or open seams etc. - you are entitled to a full refund, including all postage and handling costs. Please contact our customer service within 28 working days after delivery. We're here to help! In this case, we can also organize a courier who will collect the package with the goods from your home free of charge.

NOTE: Discoloration and shrinkage typical of the material are not normally considered a manufacturer defect.

 

If you have any further questions, please contact: info (at) grome.eu

We are here for you from Monday to Friday, 9:00 a.m. to 6:00 p.m